Exchange & amp; Refund Policy

At Tiaraa.Store, we take immense pride in delivering meticulously crafted products that offer a unique and exclusive experience. Our commitment to quality ensures that you receive the finest products, and we strive to make your shopping journey seamless and satisfying.

If, for any reason, you wish to reconsider your purchase, please review our Exchange & Refund Policy below:

Eligibility for Exchange & Returns

We accept exchanges and returns under the following conditions:

  • Genuine quality issues.
  • Receipt of an incorrect product. 
  • If the product does not meet your expectations.* (*Subject to approval upon inspection.)

Timeline for Returns & Exchanges

If the product does not meet your expectations, please contact us within 2 Days of receiving your order. Call us or WhatsApp us at [9625913911] with your Order ID for prompt assistance.

Size Mismatch

  • For size-related concerns, raise a request within 24 Hours of receiving your order.
  • Kindly refer to the size chart before placing your order.

Defective or Missing Products

  • Our products go through rigorous quality checks before dispatch.
  • To ensure a smooth resolution, we strongly recommend recording an unboxing video when opening your package.
  • If an unboxing video is not provided, Tiaraa.Store reserves the right to decline the
    return/exchange request.

Packaging Requirements

  • Products must be returned in original packaging with intact tags and must be unused.

Exchange Process

  • Once the product reaches our warehouse and passes quality checks, a fresh replacement will be dispatched within 2-3 business days.

Return/Exchange/Cancellation Approval

  • Approval for return, exchange, or cancellation may take up to 2-3 business days.
  • If your return is approved, the process will be initiated within 2-3 business days.
  • In case of a defect or missing product, we will verify it against our dispatch records
    before proceeding with the return/exchange.

Refund Process

  • For Online Payments: Refunds will be processed to the original payment method once we receive the returned product.
  • Refunds may take up to 7-10 Business days to reflect in your account, though we strive for quicker processing.

Reverse Pickup

  • You can request a reverse pickup by contacting us at (WhatsApp) us at [9625913911].
  • Reverse pickups are only arranged from the original delivery address. I fun available, the return will be considered void.

For any further queries or assistance, feel free to reach out to us at 9625913911 We’ re happy to help!